Shipping Policy
Thanks for shopping with Jumpo. Here’s what to expect after you place your order.
Where We Ship
We currently ship to the addresses within the United States only.
Shipping Costs
Standard shipping is free on all orders.
Processing and Delivery
Processing and delivery times may vary depending on order volume, destination, and carrier conditions. Once your order ships, we’ll email you a shipping confirmation with tracking information.
If we’re unable to ship your order within the timeframe required by applicable law, we’ll contact you with your options, including the option to cancel for a full refund.
Track Your Order
You can follow your order at any time here: https://jumpo.ai/apps/17TRACK
If you haven’t received a shipping information email, please check your spam or junk folder. If you still can’t find it, contact us at support@jumpo.ai.
Changing or Cancelling an Order
If you need to change or cancel your order, email support@jumpo.ai as soon as possible and include:
- Your order number
- The change you’d like to make
Once an order enters our fulfillment process, we may not be able to change or cancel it.
We’ll do our best to catch your order before it ships and will let you know by email whether your request was successful.
Lost or Damaged in Transit
If tracking shows “Delivered” but you can’t find your package
- Wait up to 24 hours. Carriers sometimes mark packages as delivered shortly before they actually arrive.
- Check around your delivery location and with household members, neighbors, your building manager, or front desk.
- If you still can’t locate it, email support@jumpo.ai with your order number.
If your order arrives damaged, never shows as delivered, or tracking stops updating
Email support@jumpo.ai with your order number as soon as possible. If the package or camera arrived damaged, photos are helpful.
In either case, we’ll look into it with you, follow up with the carrier where needed, and work with you to put things right. Please get in touch promptly — carriers allow only a limited window to investigate a lost or damaged shipment.
Returns
Need to return your Jumpo?
Please see our Return & Refund Policy for eligibility, instructions, and refund information.
Contact Us
If you have questions about shipping or delivery, contact:
Jumpo Support
Azores Labs, Inc.
5965 Village Way, Ste 266 San Diego, CA 92130-2475, USA
Email: support@jumpo.ai