Return and Refund Policy


Last updated: July 21, 2026

Jumpo AI, Inc.
5405 Morehouse Dr
San Diego, CA 92121
Email: support@jumpoai.com

1. 30-Day Return Window

You have 30 days from the date you receive your Jumpo AI Camera to request a return or exchange. Returns requested after 30 days will not be accepted.

2. Return Eligibility

To qualify for a return, the device must:

  • Be in good working condition
  • Include the original packaging and all accessories
  • Be returned by the original purchaser

3. How to Start a Return

Contact our support team at support@jumpoai.com to initiate a return. We will provide a prepaid return shipping label at no cost to you. All returns must be authorized before shipping; items sent without prior authorization will not be accepted.

4. Restocking Fee

A flat $20.00 restocking fee will be deducted from your refund to cover inspection and processing costs.

5. Refunds

Once we receive and inspect your returned device, approved refunds (minus the $20.00 restocking fee) will be processed to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit. If you have not received your refund within 15 business days of our confirmation, please contact us at support@jumpoai.com.

6. Damaged or Defective Products

If your Jumpo AI Camera arrives damaged or is not functioning properly, contact us within 7 days of delivery. We will send a free replacement at no cost to you, and no restocking fee applies.

7. Subscription Plans & Digital Services

Plans

  • Paid Plan ($5.99/month): AI features, unlimited eSIM connectivity, cloud photo uploads, and cloud storage with a 30-day retention period.
  • Free Plan: Wi-Fi connectivity, local photos, and cloud storage with a 30-day retention period. AI features and eSIM connectivity are not included.

Activation & Free Trial

New users must bind a parent account and enter a valid credit card to activate the Paid plan. The Paid plan includes a 60-day free trial. No charges are applied during the trial period.

Billing & Cancellation

After the free trial ends, the Paid plan automatically renews at $5.99/month. You may cancel your subscription at any time through the Parent Dashboard. Cancellation takes effect at the end of the current billing period — no partial refunds are issued for the remaining days in a billing cycle.

Subscription Refund Exceptions

Refunds for subscription charges may be granted if:

  • A verified technical issue on our end prevented you from accessing Paid services, or
  • You were charged incorrectly

To request a subscription refund, contact support@jumpoai.com with details of the issue.

eSIM & Wi-Fi

All users can connect via Wi-Fi without a subscription. eSIM connectivity is available only on the Paid plan.

8. Contact Us

For questions about returns, refunds, or this policy, contact us at:

Jumpo AI, Inc.
5405 Morehouse Dr
San Diego, CA 92121
Email: support@jumpoai.com